With ICT requirements continuing to grow, the ICT Department was allocated funding for a new full time ICT Support/Help Desk position. This provided a central focus for support related queries.
Around the same time, video conferencing was also introduced to enable senior staff to place video calls to other staff members or meetings within the Resthaven network. This was particularly valuable for connecting regional staff.
At sites, significant investment was made into wireless infrastructure for the Resthaven corporate network, to support digital devices and staff who are mobile throughout the organisation. Monitored wireless networks were now installed at each residential site, supporting the use of mobile devices to enhance clinical care.
This work laid the foundation for the upgrade and standardisation of the Proximity Card and CCTV systems the following year.
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