Expanding Horizons

Operations begin

With the Old Folk’s Home established at the Pearces’, a more suitable home was rented at Brighton and Methodist families were asked to donate to the cause.

Shirley Gardens brings ‘happiness and peace’

Shirley Gardens officially opened on 29 February, and donations were received to furnish the home.

A new tradition to raise funds

In March, the first Garden Fair, which would eventually become a Resthaven tradition, was held at Shirley Gardens as a means of raising funds. It was ‘in every way satisfactory’ and gained £60 for the cause.

A charitable venture

The South Australian Methodist Conference identified a need in the community for charitable assistance. Rev. Charles Schafer conceived the idea for a home for older people, coining the name ‘Rest Haven’.

Instability forces change

By the time of the Methodist Conference in March, it was apparent that Resthaven’s looming debt and ongoing fundraising requirements had become a burden. A committee comprising three Resthaven Board members and three Memorial Hospital Board members was appointed, and Resthaven was placed under the control of the Home Mission Department.

World War II declared in Europe

As the drive for funds continued, the Second World War was declared, which dramatically impacted the affairs of Resthaven, the Church and the nation. The war focused those in the community towards stabilising and supporting all areas that would lead to a total effort to win the war, which eased Resthaven’s path.

Sister Nellie Joyce arrives

With the arrival of Sister Nellie Joyce, there was renewed emphasis on care and service. This would set the tone for Resthaven’s future.

A ‘splendid year’

It was reported that Resthaven had achieved ‘a splendid year’, and Methodism could ‘see this ship settling into quieter water financially’. Indeed, as the war went on, donations to Methodist Home Missions increased at a rapid pace; it was the ‘front line’ of the Church.

New era underway

The Home Mission Department recorded the highest amount raised for 14 years. The arduous pre-war years had given way to a new era of life for Resthaven.

Fundraising strategy employed

With residents now living at the Leabrook home, it became clear that alterations were needed. Donations were again sought to allow for renovation and expansion.

Back in the black

As the days of struggle and warfare came to an end, those who had given everything to the war effort funnelled their resources towards the community. By the end of the year, Resthaven’s statement of revenue and expenditure balanced at £2,034, with a surplus of £207.10. Funds were put aside for future investment in buildings, and the outlook was promising.

‘Great inconvenience’ solved

In November, the Director of Building Materials granted permission for the construction of staff quarters at Resthaven Leabrook. This building gave ‘considerable relief to the loyal band of devoted women who [had] worked for so long under great inconvenience’.

Crowd celebrates building advancement

On 28 February, the foundation stone for staff quarters at Resthaven Leabrook was laid by Mrs G.W. Shapley, at an event that attracted over 600 people.

Significant funds raised for Mortimer Wing

With funds raised for Resthaven Leabrook, the new Mortimer Wing was approved to go ahead.

‘A memorable day’

On 4 March, the foundation stone of the Mortimer Wing at Resthaven Leabrook was laid. It was yet another great occasion, ‘a memorable day’, and a giant step for the dreams of the founders of Resthaven.

Mortimer Wing opening ‘marked by refinement’

On 9 June, Lady Norrie, wife of the Governor of South Australia, officially opened the Mortimer Wing, which, it was reported, was ‘marked by refinement’. Of utmost importance, the atmosphere made Resthaven a home, not an institution.

Matron Nellie Joyce retires

In May, Matron Nellie Joyce felt the impact of her years of service, and she retired. Sister G. Tapley then took up the work for one year followed by Mrs Trezona.

Welcoming Sister Dorothy Wilson

Sister Dorothy Wilson took charge as Matron of Resthaven Leabrook. She followed in the tradition of selfless devotion established by Matron Nellie Joyce. Rev. George Shapley said that she brought 'those high qualities of service that [would] further enhance the life of Resthaven’.‍

Help wanted

In January, positions were advertised for a Matron-Housekeeper and domestic staff at Resthaven Malvern.

Resthaven becomes a self-supporting entity

Resthaven became a separate, self-supporting entity of the Methodist Church, with Rev. George Shapley appointed Administrator (CEO). His keen sense of Resthaven and the enormous amount of effort he had put into its affairs made him an obvious choice — the success of Resthaven had been largely due to his foresight.

Expansions do little to meet demand

Despite expansion with new wings and infirmaries, Resthaven struggled to keep up with ever-increasing admission requests — there were over 200 people on the waiting list.

A generous gift

Thanks to the generosity of the Gerard brothers, a memorial chapel was built at Resthaven Leabrook, with the official opening and dedication on 3 May.

Shapley retires

In February, Rev. George Shapley retired as Administrator (CEO), with Rev. Gordon S. Wellington appointed in his stead.

Continued growth

With three homes operating, Resthaven enjoyed a period of success. While the initial demand for Resthaven Murray Bridge was disappointing, the home was full by October. Meanwhile, at Resthaven Malvern, through ‘two generous gifts’, three large rooms were added to the Tregilgas Wing, and Resthaven Leabrook gained a marvellous new hospital wing.

Building the future

Supporting the elderly was recognised as a priority. Rather than converting large, older homes, Resthaven planned purpose-built aged care homes to meet demand.

A new era dawns

On 7 April, Resthaven officially opened its first purpose-built home at Mitcham to a crowd of over 1,500 people.

Providing higher level care

In February, the Board was informed that it had been granted £16,000 from the Commonwealth Government towards building an infirmary (hospital wing) at Resthaven Malvern. Also, a bequest from a Miss Taylor would be used for the project.

New administrator appointed

In July, Frank Day retired and Rev. Guthrie Hutchinson was appointed as Administrator (CEO).

A generous gift

Resthaven’s Board received news that Mr P.G. and Miss Manson left to Resthaven (and two other organisations concerned with aged care), a portion of their land overlooking Sturt Gorge Recreation Park in the Adelaide foothills. The land was ideal for future development; however, due to lack of funding, the next few years saw little planning progress made.

Accommodation for men at Malvern

Although demand for accommodation for women had been the priority, Resthaven began to offer support to men as well. A bequest from Mr Heinrich T. Noske was used to erect the Noske Wing (featuring seven double units and one single unit) and the Noske Men’s Wing (consisting of five single units) at Resthaven Malvern.

The day comes at last

Seven years after purchasing the land, Resthaven Westbourne Park was completed, with an official opening on 14 October by Mr John McLeay MHR, Federal Member for Boothby.

A memorial to Alf Hersey

An unexpected gift, coupled with demand and financial pressure to expand, brings a new vision to Marion.

Vision becomes a reality

Building works for Resthaven Marion were widely publicised in October, and contributions sought.

Welcome Government funding

In October, Resthaven was notified, by Telex from Canberra, that a subsidy of $732,700 had been made available for the development at Marion. This money enabled the infirmary at Marion to proceed.

Development at Resthaven Mitcham

On 15 June, the start of a new development at Resthaven Mitcham was marked with the turning of the sod. Just over a decade since the home opened, a new infirmary was to be built.

A cautious approach

Another of the aged care providers who received the gift from the Mansons at Bellevue Heights also attempted a development proposal; the plan was blocked by the State Planning Office. The Resthaven Board had watched the development proposals with interest, and declined to act with their own portion of the land at Bellevue Heights.

The Uniting Church is born

On 15 June, the Methodist, Presbyterian and Congregational Union of Australia churches amalgamated to form the Uniting Church. This was pivotal for Resthaven, as it meant that prospective residents would no longer just be Methodist. Aged care organisations across each church collaborated to establish common Mission Statements and objectives to guide their way forward.

Development reinstated

With some monetary relief at hand, plans for new developments were reinstated. Resthaven purchased a parcel of adjoining land at Bellevue Heights that was originally bequeathed to another aged care organisation. A large aged-care facility was planned, with a tender for the first stage accepted in August the following year.

Resthaven grows at Paradise

The construction of a 98-bed hostel and 40-bed nursing home at Paradise was completed at the end of the year, with residents moving into their new home shortly thereafter.

Bequests and gifts enable improvements at Malvern

At Resthaven Malvern, a gift from the Leaker family enabled the new 'Leaker Therapy Room' to be built. In addition, an expansion to the Noske Wing provided accommodation for an additional four men.

A lasting legacy

The death of Rev. Gordon Symons in September came right at the time that the Government reforms for which he had strived were being enacted. Financial and administrative alterations and Government review of aged care funding went on to have a profound influence on Resthaven's future.

Direct banking commenced

The beginning of 1989 saw the changeover to a new computer program, facilitating a more efficient accounting system. Staff undertook computer instruction to enable them to understand the computers that had been installed in each location. These were later connected to head office to allow quicker transfer of information.

Continuous Redevelopment Program commences

As an older organisation with many existing assets, the Resthaven Board understood the need to continually improve all buildings to ensure they were of an acceptable level for care and accommodation of older people. Thus, the Continuous Redevelopment Program was initiated.

70th celebrations

A significant milestone, Resthaven celebrated its 70th anniversary in 2005. The Board took this opportunity to develop a Governance Charter and formalise a five-year Strategic Plan.

Carole Davidson commences

Upon the retirement of Geoffrey Bean as Board President, Carole Davidson commenced as Resthaven’s first female Board President on 1 January.

Future plans at Aberfoyle Park

In January, Resthaven announced that a property at Aberfoyle Park, a former Onkaparinga Council Depot, had been recently purchased. Plans were underway to beautify and develop the site for a residential aged care facility, with development subject to successful funding outcomes in the Aged Care Approvals Round for aged care accommodation places.

New resources for staff

Ensuring a high quality of care for residents and clients, Resthaven introduced new training resources in dementia care and clinical practices.

Heat wave tests services

With extreme hot weather hitting South Australia in late January and into February, Resthaven implemented new heat wave policy to support staff and clients.

A milestone year for Resthaven

Resthaven celebrated its 75th anniversary with a variety of events and activities held across the state throughout the year. The milestone was marked with a number of community initiatives and organisational changes, including a new Strategic Plan and a restructure of management roles.

Finding a balance

Resthaven and other aged care providers struggled when government funding did not match required outputs.

Welcoming a new Board President

Upon the retirement of Carole Davidson as Board President, Mark Porter stepped into the role on 1 January.

Strategic collaboration

The University of Adelaide’s G-TRAC (Geriatrics Training and Research in Aged Care) centre, based at Resthaven Paradise, was officially launched on 27 February.

Strengthening the nursing workforce

The Transition to Professional Practice Project (TPPP) for graduate Registered Nurses, with project partners, Helping Hand Aged Care and ECH, was completed in early 2014. The model established by Resthaven proved very successful.

New staffing and professional opportunities

Looking inwards, Resthaven introduced changes to staffing, infrastructure and professional development opportunities to better meet the organisation’s needs.

A new Administrator

Early in the year, Administrator Rev. Guthrie Hutchinson retired, with Rev. Keith Wiseman appointed in his stead.

Resthaven celebrates 50 years

On 25 February, Resthaven officially celebrated their 50th anniversary, with a Golden Jubilee Concert held at Wesley Uniting Church, Kent Town, to a crowd of over 400 people. Throughout the year, each of the homes celebrated this milestone anniversary with their own events.

A redevelopment for Leabrook

In the early months of the year, a $5 million building redevelopment commenced at Resthaven Leabrook. The first major building redevelopment since the home’s opening over 40 years ago, plans included a three-level hostel building and Day Therapy centre, as well as new service areas and recreational facilities. As part of the redevelopment, it was decided that male residents would be accommodated for the first time.

Celebrating another milestone

In 2015, Resthaven celebrated its 80th anniversary, with a range of site events held and the statewide scholarship program extended.

‘Rest Haven’ is born

In March, a committee of 49 men and women was appointed to officially begin the venture, to be known as ‘Rest Haven’.

Joint effort builds interest

Over a few years, every opportunity was taken to create interest for the idea of an ‘Old Folk’s Home’. The Executive Committee of Conference placed the responsibility of determining the future of the concept with three bodies — the Board of the Memorial Hospital, the Wesley College Council, and the ‘Old Oxford’ House, Brighton, Committee.

Ongoing fundraising needed

With existing debt holding them back, the Conference sought out monetary contributions from the community.

Qualified nurse becomes new matron

In November, Sister Cook, formerly the matron at the Mount Barker Rest Home, was appointed to the position of matron at Shirley Gardens, following the illness and resignation of Mrs Northey. The Board were encouraged that a qualified nurse was now in charge.

£1 donations sought

To pay back the debt, an appeal went out to 1,700 Methodists, who were each asked to donate £1.

A need for change

With wear and tear showing at Shirley Gardens, and little room to extend, new options for Resthaven were being considered.

Staffing shortage a major problem

In August, staffing shortages began to plague Resthaven, with a dramatic shortage of nurses and domestic help. In turn, this imposed almost superhuman workloads on staff. Until at least 1951, the need for more and better-trained staff was an urgent consideration for Resthaven.

Medical leave and personal blows

Being matron at Resthaven Leabrook was not all smooth sailing, as became evident for Matron Nellie Joyce. In December, the work and pressures had become so great that she was forced, by her doctor, to take leave for six months. Despite this, Matron Joyce returned to her demanding job at Resthaven Leabrook the following year.

A master plan

Resthaven Leabrook began an expansion program to accommodate up to 50 residents.

Subsidy leads to expansion

In May, it was declared that a building project would soon commence at Resthaven Malvern, adding 14 bedrooms with an aim of providing for 50 residents. The State Government, mindful of the need for aged care, assisted with a £1-for-£1 subsidy for capital works.

Declining donations

The Board realised that the very success of Resthaven had created their greatest problem, with huge requests for admissions. Sadly, while there was an enormous need, giving for Resthaven from Church members had declined and four circuits had made no contribution to the Mother’s Day Appeal.

‘A matter of deep regret’

Sadly, even with expansion of homes and additional beds, Resthaven was not able to meet the needs of all those who asked for help.

Commitment to wonderful care

Financial extremities led to the request of a short-term loan, in an effort to continue providing wonderful care to residents.

Tumultuous times

In June, the Board was stunned by the sudden death of Administrator (CEO), Rev. Gordon Wellington. But not even this tragedy could slow down the pace of growth. Initially, Rev. George Shapley emerged from retirement to handle affairs and eventually, a new Administrator, Frank Day, was appointed with the task of overseeing the expansionist program.

A call to arms

The clamouring for places in Resthaven had reached such a pitch that the Board was forced, with the blessing of the Church, to extend its horizons even further. Scheme after scheme and appeal after appeal were inaugurated to raise funds for projects and, thankfully, an increase in giving was recorded.

Expansion continues

With increased demand for Resthaven to provide more accommodation for older people, building works at Westbourne Park were welcome in a tight financial environment.

Dreams dashed

The idea was on the drawing board to develop the land left by the Mansons at Bellevue Heights. At this time, another of the organisations that also received land tabled a building development proposal with the local council. However, the public outcry against the development was enormous, with Sturt Gorge described as an ‘irreplaceable asset’.

Concerns over costs

In December, unfortunate delays led to interruptions and disappointment at Marion.

Progress made at Marion

Despite delays and disappointments, progress was slowly made at Resthaven Marion, to the relief of the Resthaven Board.

Resthaven Marion officially opened

On 13 April, former Administrator Rev. Guthrie Hutchinson officially opened Resthaven Marion. The gratifying event was somewhat overshadowed with troublesome financial issues a mere week later, with fees put up as a result.

Financial pressure limits growth

Australia was recovering from the Whitlam era, when inflationary pressures affected everyone. In April, board was increased and set at 95% of the single basic pension.

Day Therapy Centres commence operation

Administrator Rev. Gordon Symons led Resthaven into a new era, with 'Day Therapy' centres introduced to support those living at home in the community.

Rev. Gordon Symons retires

In December, the architect of many of Resthaven’s advances, Rev. Gordon Symons, retired as Administrator. The position was then taken up by Kelvin Dickens. Kelvin, like his predecessors, was a believer in ‘a tenacity of vision’ for Resthaven, with strong enthusiasm and dedication to ‘bring Resthaven to national prominence’.

A Prime Ministerial visit

On 23rd June, Prime Minister Bob Hawke and his wife Hazel visited Resthaven Marion for a special celebration.

Retirement living at Marion

Resthaven Marion was the recipient of a major grant to help develop retirement living units as part of South Australia’s “Jubilee 150” celebrations. This involved a visionary partnership arrangement with the South Australian Housing Trust. When resident-funded units were also added, Resthaven Marion offered a total of 29 retirement living units at 12 Township Road, Marion.

Planning for the future

Administrator, Kelvin Dickens, formed the concept of an international study tour that would provide Resthaven with resources and ideas for the future. It appeared that Resthaven was set for a most exciting period of consolidation and development, with several far-reaching concepts developed for a new, ‘green fields’ site in the vicinity of Northfield.

Leabrook fete attracts guests and dignitaries

Held on Saturday 19 October, friends and family of Resthaven Leabrook gathered at the site to enjoy the annual fete.

Tregilgas Wing officially opened

The official opening of Resthaven Malvern's new Tregilgas Wing was held on 28 March, after the completion of building works in December the previous year. The building project included a large activities room that linked the Tregilgas Wing and Shapley Lounge. The opening ceremony was a wonderful gathering of residents, visitors, and staff, with several stalls held to assist with fundraising efforts.

Fundraising brings in money for sprinkler system

The annual appeal and Badge Day was held on 13 January and raised $17,127 towards the installation of sprinkler watering systems in the homes. The need for the irrigation system had become more critical because of the increased frailty of residents, less of whom could assist with any form of gardening, including moving sprinklers. Additional funds were raised throughout the year, coming to a total of $18,450 for the year.

A focus on technology and systems

In late June, Resthaven received a one-off payment from the Australian Government to develop information technology, business acumen and reporting in residential aged care.

An online overhaul

Resthaven’s website continued to record exponential growth in the number of people accessing the site for information regarding aged care services and recruitment opportunities. This prompted an overhaul — with the site completely revised and updated in February. The effect was immediate, with visits to the site tripling.

Workforce becomes a concern

With a strong economy and increased demand for services from an ageing population, the employment market tightened.

Becoming Resthaven Limestone Coast Community Services

In mid-March, Resthaven announced that it had received additional Government funding to expand services in the Southeast for older people preferring to remain at home. As such, a Community Services office had opened at Millicent, and Resthaven Naracoorte Community Services was renamed to Resthaven Limestone Coast Community Services to reflect this expansion.

ICT updates and developments

Resthaven’s computer network grew to support the expanding the organisation and new government initiatives.

Community funding drives further growth

As Resthaven Community Services continued to expand, strategic purchases were made in the south and hills, and a restructure occurred for the north and inner west.

A generous bequest

On 20 May, a new office in Naracoorte for Resthaven Limestone Coast Community Services was officially opened. The new, larger office was located at 17 Gordon Street, ideally situated nearer to the commercial and retail centre of the town. The upgrade was made possible by the funds from a very unexpected and generous bequest from the late Mr Ernest Rutt.

An opportunity arises

Looking to consolidate all head office staff under one roof, Resthaven considered an opportunity at Wayville.

A first for palliative care

On 17 May, Resthaven staff member, Peter Jenkin, became the first Palliative Care Nurse Practitioner to be employed by an aged care provider in Australia.

Resthaven becomes a founding partner in the SA Innovation Hub.

The SA Innovation Hub aims to produce products and improve services that older people highly value.

Overseas study tour

From June to October, Administrator Kelvin Dickens embarked on an overseas study tour — visiting 93 organisations in 49 cities across 14 countries — to gain information about services and care and compare them with Resthaven. His return led to a number of recommendations, with a strong emphasis on providing more community services for elderly people living at home in need of support or assistance.

Supporting people in the Fleurieu

After many years of lobbying, the people of Port Elliot gained a Resthaven, with the state-of-the-art aged care home opened and dedicated on 14 May.

Donations pour in

In April, gifts were received for the home and the project gained momentum. However, even at this early stage of the venture, Rev. John Pearce noted the home's limitations. Judging by the number of applications received, there was a need for more accommodation: ‘Larger premises [will meet] an urge which will be intensified as the months go by.’

An experiment leads to success

Building on the idea of an Old Folk’s Home, the Pearces welcomed elderly women to lodge with them — creating ‘living proof’ of the vision and assisting in the establishment of a formal proposal.

A great tradition established

Earning a reputation for high-quality care, Resthaven continued to bring ‘peace and contentment’ to residents. In April, this good work and the need to expand facilities resulted in an announcement by the Home Mission Department and the Church that every Mother’s Day would be thereon celebrated by giving donations to Resthaven.

Plans for Resthaven Leabrook expansion begin

In November, permission had been granted for the construction of a new wing at Resthaven Leabrook.

Additional property at Malvern purchased

'Corinna' (the property of the noted surgeon, Dr Shorney) at Cambridge Terrace, Malvern, was purchased for £8,690. The Resthaven Board, mindful of the growth in the need for accommodation for the aged, looked forward to the development of another scheme that would add lustre to the name, Resthaven.

Welcome shift in funding model

With more elderly people needing accommodation, the Australian Federal Government introduced a new act to provide funding for ‘Homes for the Aged’.

Murray Bridge site secured

After a successful proposal by Rev. Harry Griffiths, Resthaven expanded into regional SA, 'closing the deal' on a house at Murray Bridge in September.

Looking to the future

In August, ten acres of land was bought for another home at Silkes Road, Paradise. Adjacent to the River Torrens, this picturesque parcel of land would expand Resthaven’s operations to the north-eastern metropolitan area.

A changing of the guard

Prime Minister Gough Whitlam was sacked by the Governor General on 11 November. The political turmoil created financial uncertainty and an uneasiness among the population. Rev. Keith Wiseman, stepped down as Administrator, making way for Rev. Gordon Symons to take on the role.

Stretched financially and in demand

There was an extraordinary strain on Resthaven's affairs, with over 1,500 applications from people to enter the homes. Fortunately, this stress was being alleviated by the progress on developments.

Resthaven Bellevue Heights opens

On 6 July, the first stage of Resthaven Bellevue Heights, with its proposed 72 low-care rooms and 76 self-care units, was officially opened and dedicated by Rev. Keith Smith, Moderator of the Uniting Church in South Australia.

New admissions process

Under the guidance and consultancy of Geriatrician Dr Robert Penhall, Resthaven implemented a new and more efficient admissions process.

Central laundry brings efficiencies

Overcoming difficulties from previous years associated with machinery and linen supplies, a central laundry at Mitcham was established. An overnight courier service aided linen supply to homes, including to Resthaven Murray Bridge.

Maintenance moves to St Marys

In April, the maintenance workshop at the Malvern location transferred to a warehouse complex at St Marys. Housing the maintenance supervisor’s office, lunchroom, workshop areas and a large store area for unused furniture from the homes, the move enabled the team to establish their work areas in more congenial surroundings.

Office moves for some

In July, a number of corporate staff members relocated to new office accommodation at 237 Glen Osmond Road, Frewville.

Indigenous partnerships

Having experienced the benefits of offering services to culturally diverse communities, a new venture was undertaken to forge relationships with Aboriginal elders in Ngarrindjeri towns Kalparrin, Meningie, Murray Bridge and Raukkan.

Amendments to the Aged Care Act

From 1 July, new amendments to the Aged Care Act around reporting and risk management in residential facilities came into effect.

Aged Care Act changes come into play

On 20 March, when the Australian Government introduced the most significant change to the Aged Care Act for over a decade, staff dedicated their efforts to onboard the new requirements.

A flurry of awards

Resthaven’s contribution across numerous facets of the aged care sector was acknowledged by peak industry bodies.

‘WORX’ respite services commence

Beginning in August, Resthaven worked collaboratively with the ‘WORX’ respite program to provide respite for working carers, using vacant units at Resthaven Mitcham. Community Respite Services expanded, offering respite for working carers at the Truro Avenue Cottages, on the perimeter of the Resthaven Mitcham site.

$20m redevelopment opens at Paradise

To great delight of residents and staff at Resthaven Paradise, the three-year redevelopment was officially opened on 10 June by the Moderator of the Uniting Church, SA, Rev. Rob Williams.

Residential aged care arrives in the Limestone Coast

Resthaven extended their range of aged care services available in the southeast, with the opening of a $20 million, 70-room residential aged care facility in April.

A new type of home care package

On 1 August, the government announced that the newly created Home Care Packages (HCP) would replace existing Community Aged Care Packages (CACP) and Extended Aged Care at Home (EACH). A requirement was for HCP to be delivered in a Consumer Directed Care (CDC) mode from 2015. Luckily, Resthaven’s business model was attuned to this need, as CDC had already become the basis of its packaged care service delivery.

Aged care reforms implemented

Government reforms led to terminology and pricing changes within Resthaven.

Redevelopment at Resthaven Leabrook opens

The third and final stage of the $6 million redevelopment of Resthaven Leabrook was completed in August. Taking four-and-a-half years to complete, the redevelopment was officially opened on 25 November.

Expansion in the Western suburbs

On 19 June, Resthaven Western Community Services officially opened at 96 Woodville Road, Woodville.

An official opening at Brighton

Lady Isabel Kidman opened the ‘real Christian home’ on 11 May at Wattle Avenue, Brighton, amidst calls for a probable expansion in the future.

Negotiations nearing finality

In October, the South Australian Methodist announced that ‘negotiations [were] nearing finality for the purchase of a beautifully situated, commodious, up-to-date home that [lent] itself admirably for extensions.’

Shapley Wing opens

On 21 November, the Shapley Wing at Resthaven Leabrook was officially opened. A cavalcade of Resthaven's history was presented by young people, followed by a square dance on the lawns. These activities and the memorable fêtes were, despite the occasional criticism, a sign of the support of Church members.‍

Building begins at Malvern

On 23 October, Mrs Thomas Playford, wife of the Premier of South Australia, laid the foundation stone of the new building at Resthaven Malvern. Miss G.C. Taylor, Acting Secretary of Resthaven, noted that this new centre was sorely needed, as other homes were full and applications for admittance continued to fill the waiting list.‍

Funding crisis

Although Resthaven’s services were in great demand, without a regular source of donations or grants, income did not match expenditure. In October, so acute were the financial problems, that one Resthaven Board meeting was told there was a ‘crisis at the bank’.

Day Therapy at Malvern commences

On 20 July, the Resthaven Malvern Day Therapy Centre was officially opened by the State Minister of Health, Hon. Dr John Cornwall.

Additional chaplains employed

In light of nursing home worship gaining popularity, Rev. Bill Dow approached individuals with a plan of additional chaplains. The title suggested by the Synod Chaplaincy Committee for these people was ‘Chaplain’s Assistant’. The Chaplaincy Support Group also suggested that each appointment initially be for one year.

Goal and objectives revisited

From January to June, Resthaven Board members visited all eight Resthaven aged care homes to come up with Resthaven’s Mission Statement.

Overseas travel expands knowledge

In July, CEO Richard Hearn travelled to Norway to attend the IAHSA Conference, continuing on to England where he visited a number of dementia and aged care services.

Handover at Mitcham

The final stage of the Resthaven Mitcham site redevelopment was completed and handed over in June, with the official opening on 29 August.

Resthaven Bellevue Heights extension opens

On 11 July, the $3.2 million self-funded extension to Resthaven Bellevue Heights was formally opened by Dr Andrew Southcott, Member for Boothby.

Aged care on film

Staff and residents at Resthaven Mitcham assisted a peak body in developing a film highlighting issues facing the aged care industry, which was screened at the National Aged and Community Services Australia conference in September.

Consumer Direct Care a focus

With the view of giving clients more control in choosing and directing their own services, Consumer Direct Care was trialled in the western metropolitan region.

A gift to the community

The Resthaven Board sponsored the establishment of Agedcare Alternatives, a free community information service, which opened on 3 December.

Technology aids communications

Resthaven’s ICT requirements continued to grow, significant investments were made in staffing and infrastructure.

Planning for a home in the Fleurieu

In July, plans were lodged with the Alexandrina Council for a residential site at 50 North Terrace, Port Elliot, on the site of the former primary school. The project remained in the planning approval stage for some time, with plans modified to satisfy council planning staff. Consent was granted in late 2012.

Port Elliot construction commences

After more than two years waiting on approvals relating to the development, construction of Resthaven’s residential site at Port Elliot commenced in September. In addition to a two-storey residential aged care home and community services office, four independent retirement living units were included in the project.

Pain assessment tools evaluated

Resthaven was the lead organisation for the EBPAC initiative

Additional facilities at Murray Bridge

Resthaven recognised the need for specialised services to support people living with dementia. In January, as part of a $1.2 million redevelopment at Resthaven Murray Bridge, building of a six-bed dementia care suite commenced.

Head office relocates to Malvern

After fifty years in the Epworth Building on Pirie Street, Resthaven’s head office officially moved to new premises at Resthaven Malvern on 9 September.

Changes for the sector

On 1 July, significant changes were implemented to the My Aged Care assessment process.

‘Resthaven Overflows’

In its first few months, Resthaven experienced success, with November reports demonstrating that work at Resthaven had gone on quietly and effectively. However, because of limited accommodation and staffing, the types of cases that could be admitted were restricted, so the organisation was quickly under pressure to increase available places.

New home purchased

In November, it was confirmed that a home on the south-west corner of Glynburn and Kensington roads, Leabrook, had been purchased for £5,750. Those in residence at Shirley Gardens moved to the new property as soon as possible. It was predicted that this new residence would achieve an even greater result for Resthaven.

'Friends of Resthaven' established

The successful Central Resthaven Auxiliary group, originally founded by Mrs Elsie Gerard and other like-minded supporters of Resthaven, was disbanded in favour of formally establishing several ‘Friends of Resthaven’ groups — one for each home. Comprising of friends, family, and community members affiliated with the home and local church, the groups welcomed new residents, fundraised for the home and supported social events.

Changes to Resthaven maintenance

A maintenance supervisor was appointed and the department's structure was reviewed. Services were divided into two areas: 'general service' and 'grounds' maintenance. Roving maintenance and garden teams were introduced on 31 August, replacing each home’s on-site handyman/gardener. This was not an easy transition, with some discontent from residents.

Volunteer initiatives

With volunteers remaining a core part of Resthaven’s organisation, new descriptions were needed to improve clarity around their roles.

Positive ageing campaign begins

To promote positive images of vocational work with older people, Resthaven launched a promotional ‘Positive Images of Ageing’ campaign across television, radio, and print media. The campaign resonated with public and peak industry bodies, and Resthaven was invited to participate in a project for Aged and Community Services Australia (ACSA), with the aim of improving the sector’s image on a national scale.

A redevelopment for Resthaven Paradise

By the last months of the year, a redevelopment was underway at Resthaven Paradise. The existing high-care, therapy and community services buildings were demolished to make way for a two-level residential facility. Therapy and community services were relocated into refurbished offices on the same site. These were formally opened on 17 October 2008.

Eyes on Mount Gambier

Resthaven announced its plans to build a new state-of-the-art residential aged care home in Mount Gambier and purchased a section of land adjacent to the St Andrews Uniting Church at Elizabeth Street.

Additional corporate offices

Growth within the organisation led to investment in an additional office building in September, at 202 Glen Osmond Road, Fullarton. The new office housed more head office staff and was a short walk down the road from the other office purchased four years prior.

Additions and refurbishment at Marion

The newly constructed 16-place secure dementia unit at Resthaven Marion was officially opened on 22 September by the Moderator of the Uniting Church, SA, Rev. Rob Williams. Alongside the upgraded facility, the opportunity was also taken to refurbish the entire home.

Redevelopment begins at Leabrook

Construction commenced at Resthaven’s flagship site in late 2012, involving the $12 million upgrade of an old 1950s section of the home to improve the accommodation offering.

Digital tools lead the way

With ongoing technological advancements, Resthaven invested in its digital systems.

Expansion in the Western suburbs

Resthaven purchased new offices and meeting space for Resthaven Western Community Services at 96 Woodville Road, Woodville. This move was significant, as this was the region which, in the 1960s, was home to Australia’s first major program of domiciliary care, pioneered by Dr ‘Bunt’ Burnell and his wife, Sue. Staff moved into the premises in August.

$6.5 million upgrade for Malvern

In July, a $6.5 million building program commenced at Resthaven Malvern, with a demolition of 75% of the existing buildings on the cards.

A change of name

On 4 October, Resthaven was approved, by the Corporate Affairs Commission, to officially change its name to ‘Resthaven Incorporated’.

A new classification system

As the 1987-88 financial year came to a close, the Resthaven Board commented that it had been a demanding era.

Trust, dignity, choice

With many moving pieces, Resthaven launched a new strategic plan in September, featuring a new statement of purpose and values.

A 'Christ-like service to the aged'

To meet the increased demand, a property at Payneham was purchased in December, and Resthaven residents moved from Brighton to their new home.

Resthaven Leabrook opens

Resthaven’s new home at Leabrook opened in December with fanfare and delight. Another dedicated fundraising effort was embarked upon to make up the additional costs of the new premises.

A first in multicultural programs

Acknowledging the diversity of the Australian people, Resthaven became the first established aged care service provider in South Australia to establish a series of multicultural programs, encompassing a wide spectrum of Asian and European nationalities.

Expansion in the south-east

Having identified and researched service gaps in the state’s upper southeast, Resthaven Naracoorte Community Services officially opened on 3 October.

Resthaven Riverland Community Services commences

Following an announcement of additional funding by the Australian Government, Resthaven launched Resthaven Riverland Community Services.

Introducing social media

Late in the year, Resthaven expanded its online presence with the introduction of social media pages on Facebook, Twitter, Google+ and YouTube. This significantly increased the channels through which people could access information about Resthaven, generating considerable referrals to the Resthaven website.

A partnership with Baan Sudthavas

Late in the year, Resthaven hosted visitors from Thailand who were in the early stages of establishing a family funded, 135-bed charitable facility for destitute, elderly women. Reminiscent of Resthaven’s origins in the early 1930s, a connection developed.

Community Services commence

As a result of Administrator Kelvin Dickens’ successful study tour, Resthaven established a Community Programs Department late in the year, with two staff appointed.

A consolidated Head Office

Moving from three separate locations, Resthaven staff came together at Wayville on 23 September.

Resthaven ranks highly in the state

In September, Solstice Media’s SA Business Index ranked Resthaven No. 62 in the South Australian ‘Top 100 companies’. Commenting on all businesses ranked in the Top 100, Solstice Media said: ‘Through leadership, investment of time and capital and risk-taking, our Top 100 SA 2005 companies inspire and provide a new generation of businesses with new benchmarks for success.’

Building at Mount Gambier underway

On 26 November, a formal ‘Turning of the Turf’ ceremony marked the commencement of construction of the new residential facility at Elizabeth Street, Mount Gambier. Situated on land purchased from, and adjacent to, the Uniting Church, this exciting project attracted very positive support from the local community.

Expansion plans

In a strategic move to gain further high care beds, Resthaven purchased the Malvern Private Nursing Home, on the corner of Fisher and Duthy streets, Malvern, in November. Residents and staff were welcomed into the Resthaven family.

New service type

Resthaven secured funding for 17 Short Term Restorative Care (STRC) places, a new service type to support older people to recover from short-term illness. With continued success in further funding, within six years Resthaven was allocated 39% of the total places awarded in South Australia.

Volunteer program expands

Resthaven's volunteer program was expanded, with the exciting addition of the first Resthaven bus. The bus was a great source of joy and entertainment, and a dedicated group of volunteers drove residents and clients to their planned destinations.

Fire destroys central laundry

On 11 November, Resthaven experienced its first major fire. It extensively damaged the central laundry at Mitcham. Staff were quick to respond, and the fire did not spread to other areas of the building. Because of the fire, Resthaven moved to contracting their laundry work. Fire upgrading had been completed in the hostel areas and the nursing home.

Community Services continues to expand

With a goal of offering a better range of choices for elderly people in the community, Resthaven extended its community services throughout the state.

Board movements bring change

In December, Chairman and ex-Deputy Administrator Ivon Wardle retired from the board, after completing the maximum term of nine years. Soon after, Ron Crettenden was elected as Board Chair.

A website revamp

Resthaven launched its new website with improved readability, navigation and information developed.

Air conditioning switched on at Leabrook

With Resthaven Leabrook residents truly settled into the new hostel building, it was decided to bring forward the ducted air conditioning to the hostels. On 23 December the air conditioning system was switched on. With the heat of the summer, this was a long-awaited event and much appreciated by the residents.

Innovations and funding for respite

With the opening of the ‘Ridgway House’ respite service on 17 November, Resthaven was at the forefront of offering new, innovative ways to provide respite services.

New documentation software

Transforming the residential care resident documentation system from paper to electronic copy, Resthaven commenced a major ICT project, rolling out the ‘AutumnCare’ computer software application.

Funding concerns

Changes were made to the Commonwealth funding system in December, affecting the funding for both residential care and hostels. It was commented that the modifications did little to help Resthaven ‘provide better care to residents in either facility’.

Redevelopment at Resthaven Northern Community Services

In November, the redevelopment and extension of Resthaven Northern Community was officially opened. Part of this new work included the unveiling of a collaborative ‘Intergenerational Mural’ which had been painted from July by local students, artists, and clients.

A new mission statement

The Board brought in a new mission statement: ‘As an agency of the Uniting Church in Australia, Resthaven seeks to provide a total ministry to serve the needs of ageing people.’

Celebrating centenarians

In collaboration with UniSA students, and funded through an Office of the Ageing grant, Resthaven staff, clients and residents created ‘essence of life’ short films under the project title ‘Celebrating Centenarians’.

Financial pressures add strain

In July, changes to the assessment methodology for hostel residents saw the introduction of four categories of hostel care. This created additional work for staff in their recording of care plans. The change in categories also meant a change in subsidies for hostel residents, which had a major impact on Resthaven's income for the year. Around $700,000 in subsidies was lost during the 1992/1993 financial year.

Donation to grants initiative

Recognising the 40th anniversary of the Uniting Church in Australia, Resthaven donated funds of $250,000 for the Ageing and Wellness Grants Initiative. In total, Resthaven funded 35 small grants, leading to improved outcomes for older individuals and engagement with local communities. The grants also encouraged positive images of active ageing, acknowledging older individuals and their unique contributions to the community.

Service badge initiative

A clear indicator of the dedication and care given to Resthaven’s elderly residents is the outstanding number of volunteers and staff who had given many years to the organisation. A new initiative was introduced to recognise this long service with the presentation of a length of service badge. A small token of Resthaven’s appreciation, the badges were a sincere ‘thank you’ to volunteers and staff.

Major rebuild of Resthaven Murray Bridge

The first sod was turned at Resthaven Murray Bridge on 6 January, signalling the commencement of a redevelopment project.

Bellara Retirement Village acquisition

In March, Resthaven became the owners of the Bellara Retirement Village, on the corner of Gorge and Newton Roads, Campbelltown. The purchase was made after Resthaven was approached by SGIC Hospitals Ltd.

Advocacy at a national level

In March 2017, Resthaven Chief Executive, Richard Hearn, became Chair of the UnitingCare Aged Care Network. This gave Resthaven greater insight and voice into national affairs and strengthened its position on many of the matters on which it had already embarked.

A first for public relations

Resthaven appointed their first Public Relations Manager. The subsequent promotion of Resthaven in the community led to a greater awareness of what services were available to older people, and the admissions process involved.

Aberfoyle Park on the horizon

On 8 March, Board President Mark Porter turned the first sod in a ‘Turn the Turf’ ceremony for the planned $30 million home at Aberfoyle Park. Resthaven had embarked on the planning and construction of this new residential aged care home years earlier, with active investigations into the government’s figures on predicted population trends.

The ‘Battle of Waterloo’

At the National Continence Conference in Perth in October, Resthaven’s Continence Management Team presented their innovative program of care.

Emergency planning

In light of the infamous statewide blackout, in April, Resthaven was awarded funding for its Guide for Emergency Power Generators for Aged Care Facilities booklet. This guide assisted aged care providers in selecting generators to ensure continuity of electricity during disruptive events. In addition, Resthaven invested $1.56 million to equip each residential aged care home with a generator.

Turbulent times

With competing financial needs across residential, community programs and expansion into new areas, Resthaven’s Board was aware that great care would need to be taken with budgets and overall management. An external consultant was commissioned to conduct a Management Review towards the end of the year, resulting in the sale of assets.

A joyous partnership

In June, Resthaven partnered with the City of Unley to showcase local ‘legends’.

Resthaven sponsors Uniting Church conference

Affirming its positioning as very much a part of the Uniting Church, Resthaven was a major sponsor of the Uniting Church National Aged Care Conference held in Adelaide in March.

International relations

In September, Resthaven co-hosted the ‘Learning from our Friends’ seminar on active ageing, at a conference in Bangkok, Thailand, with the Baan Sudthavas Foundation.

A new Executive Director

Following the resignation of Administrator, Kelvin Dickens, the Board appointed Richard Hearn as Executive Director (his preferred title) in June 1994. A renewed trust was forged between the Board and Executive and great faith placed in Richard Hearn’s leadership and planning

Major redevelopment at Malvern

In April, an official opening of the major redevelopment of Resthaven Malvern was held, with the works completed six months prior. The home also took this opportunity to celebrate its 65th anniversary with a celebratory cake and afternoon tea, along with a video presentation from the Baan Sudthavas residents, with whom Resthaven Malvern residents had a pen pal program.

Resthaven wins Aged Care Australia Award for best newsletter

The ‘Resthaven Review’ was awarded Aged Care Australia’s national award in their ‘Best Newsletter Competition’.

National news from Leabrook

In April, Minister for Ageing, The Hon Ken Wyatt AM MP, Senator Anne Ruston and state Minister for Health Stephen Wade were hosted at Resthaven Leabrook to make a national media announcement regarding aged care reforms. The announcement came just six months after The Hon Ken Wyatt AM MP and Nicolle Flint MP, Member for Boothby, had held a ‘listening post’ at Resthaven Bellevue Heights.

Pathfinders into home care

Resthaven pilots a national trial to offer care and support at home.

Royal Commission announced

On 16 September, the Royal Commission into Aged Care Quality and Safety was announced.

Redevelopment at Resthaven Malvern completed

At the end of October, the redevelopment of Resthaven Malvern was completed.

A new home at Aberfoyle Park

On 12 October, Resthaven celebrated the official opening of Resthaven Aberfoyle Park. The official opening and dedication by Rev. Sue Ellis, Moderator of the Uniting Church in South Australia, culminated in the unveiling of a plaque to mark the occasion.

Looking to the future

Resthaven’s diamond jubilee offered an opportunity to celebrate the many achievements over 60 years

A ‘smart’ land purchase

On 20 December, new land was purchased at 122 Smart Road, Modbury, for a future development. With no current aged care places available at the time of purchase, the land was leased back to the Department of Infrastructure and Transport to use for car parking.

New community packages

Resthaven introduced new community packages, including for respite.

A service hub in Murray Bridge

After two years of extensive and challenging construction, the major redevelopment of the Murray Bridge site, incorporating both residential and community services, was opened on 18 January.

Introducing a Board President

With the resignation of Ron Crettenden as Board Chair, Geoffrey Bean AM was appointed as the new Board President (his preferred title) at the beginning of the year, and continued the ascent on service so ably championed by his predecessor.

Expansion in the Limestone Coast

In February, a new outreach office located in Mount Gambier at 15B James Street was officially opened with a celebratory barbeque. Although locals had already been supported with in-home services for many years through a small office based at Resthaven Mount Gambier, this dedicated office space gave the opportunity to support even more older people to live independently in their own homes.

The pursuit of quality

The Federal Government indicated that a quality assurance system would be introduced to the aged care industry in the near future. To address this, Resthaven went on the front foot to form an alliance with five other aged care organisations and develop a project titled The Pursuit of Quality.

New premise in Noarlunga

To allow for further expansion, a new office was purchased for Resthaven Onkaparinga Community Services in Noarlunga, with staff moving to the new premise in November.

Review and consolidation

With financial constraints impacting expansion plans, a period of consolidation was needed. In efforts to reduce debt, the Malvern Private Nursing Home (Fisher Street) was sold in June.

Celebrations with a twist

In February, Resthaven Head Office staff gathered to celebrate Resthaven’s 85th anniversary. As the cake was cut, a surprise announcement was made — CEO Richard Hearn was set to retire after 32 years.

Funding cuts lead to changes for Day Therapy Centres

The Federal Government budget included in it details of a reduction in funding for Day Therapy Centre services. As a result, Resthaven was forced to rethink its offerings and made the strategic decision to close the Malvern Day Therapy Centre.

Global pandemic declared

In March, the World Health Organisation declared a global pandemic — COVID-19.

A new Aged Care Act

The introduction of the new Aged Care Act 1997 on 1 July helped establish a more formalised and standardised system of care for older Australians, involving quality care, funding, and accreditation standards.

New CEO appointed

As Richard Hearn left a lasting legacy, Darren Birbeck was appointed CEO in June, heralding a new era.

On the World Wide Web

Resthaven developed an ‘internet world wide web page’, a project spearheaded by the Public Relations Manager. The site promoted Resthaven’s services at www.resthaven.asn.au, with the URL remaining unchanged to present day. By the new millennium, the website attracted over 300 ‘hits’ per week.

A national aged care emergency response

In August, the government was looking to rapidly deploy aged care workers as part of the National Aged Care Emergency Response to address the COVID-19 outbreak in Victoria. Resthaven responded by sending a voluntary team to assist. Selflessly supporting others, the group of six spent four weeks in a COVID-19 hotspot in Melbourne, followed by two weeks in quarantine.

Volunteers in the spotlight

With the goal of a more personal acknowledgement, Resthaven volunteer ‘thank you’ lunches were held at each site for the very first time, as opposed to one large function as had been the case in previous years.

A Riverland relocation

In August, Resthaven Riverland Community Services relocated to the old State Bank building at 7 Wilson Street, Berri. The building provided increased office space and room for client wellness and group activities.

Numbers of aged care packages soar

Providing Community Aged Care Packages across South Australia, Resthaven quickly grew to become one of the state’s largest providers of community services.

More services in the north

In October, a new outreach office for Resthaven Northern Community Services was opened at 5 King Street, Gawler.

New options at Bellevue Heights

The 28-unit extension and modifications to the administration area at Resthaven Bellevue Heights were completed in November at a cost of $2.7 million. The new wing maximised the hostel approvals by offering high dependency care with some ‘extra service’ units. A successful comprehensive marketing strategy resulted in filling the home to capacity on opening day.

Outreach at Goodwood

In March, Resthaven Marion Community Services opened an outreach office at 131 Goodwood Road, Goodwood.

Additional role for Executive Director

Resthaven Executive Director Richard Hearn was elected as president of Aged and Community Services SA and NT.

Resthaven celebrates ‘International Year of the Older Person’

With its emphasis on the needs of older people, Resthaven was involved in many International Year of the Older Person activities.

An eye on the environment

Demonstrating its committed to fulfilling environmental responsibilities, and complying with, or exceeding statutory requirements, in March, Resthaven employed the services of consultants to establish its carbon footprint.

Dementia wing opens at Murray Bridge

At Resthaven Murray Bridge, the official opening of the redeveloped dementia wing was held on 30 November 1999. The redevelopment began with a $487,000 Commonwealth grant to assist in the $1.1 million upgrade of the site. This major upgrade also included new administration and service areas.

Growth in the Limestone Coast

Despite the global pandemic continuing to throw the aged care sector — and the world — into chaos, demand continued to increase for services. To accommodate growth, a new outreach of Resthaven Limestone Coast Community Services was established, with an office leased in June at 11 George Street, Millicent.

A cautious approach

The Resthaven Board and Executive were mindful to manage the organisation conservatively to diminish the financial challenges of the early 1990s.

New board structure

Effective 1 July, a new Board Committee Structure was implemented as part of the Governance Framework review.

Connecting the sites

With computers becoming increasingly relied upon, Resthaven strategically implemented a Wide Area Network to link computer systems at all metropolitan sites to each other as well as to Head Office. In the following years, access to the internet for nominated staff was granted.

A luxury acquisition

In July, Resthaven acquired award-winning prestige retirement village, ‘On Statenborough’, located in the eastern suburb of Leabrook.

Aged care needs highlighted with rally

As political machinations continued to impact aged care, those affected most called for action, with a rally held in central Adelaide in November.

‘iSupport’ underway

Resthaven partnered with Flinders University to further develop the iSupport program, led by Flinders Caring Futures Institute researchers.

A new millennium dawns

Executive Director Richard Hearn took the opportunity of the new millennium to change his official title to Chief Executive Officer (CEO). In other corporate matters, the significant 'non-event' was the ‘Millennium Bug’ (Y2K) issue. Resthaven was prepared from a risk management perspective, with a very capable team and contingency plan in place.

$33.5m investment at Bellevue Heights

In September, a turf-turning ceremony at Resthaven Bellevue Heights marked the commencement of a major site redevelopment.

Accreditation process commences

All 14 Resthaven sites (across Residential and Community Services) were submitted to the accreditation process and performed admirably, receiving the maximum of three years’ accreditation.

More respite

In October, as part of the Resthaven Community Respite Services offering, a new respite cottage was opened at 61 Alexandra Avenue, Toorak Gardens. The home, set in a leafy eastern suburbs location, provided day and overnight respite for older people and their carers in a home-like environment.

Community Services grows through partnerships

Resthaven worked with other providers to provide information, education, early intervention, and rehabilitation.

EMMS rollout

In November, a pilot implementation of Electronic Medication Management System (EMMS) was completed at Resthaven Leabrook. The initiative was well received and the pilot demonstrated improved medication management, record-keeping compliance, and supported improved polypharmacy outcomes. The roll out of the EMMS was completed at all residential sites the following year.

Consolidation at Paradise

On 31 May, the Resthaven Board sold Bellara Retirement Village. The sale was due to ongoing issues with viability and certification, and with Resthaven Paradise recently redeveloped, the village had effectively served its purpose. A consultative and informative process was undertaken with all residents consulted individually. Subsequently, the majority transferred to Resthaven Paradise and others to another site of their choice.

Retirement living in Chiton

In February, Resthaven acquired Chiton Retirement Living, with the seven-star energy rated village a standout of environmentally friendly living in the Fleurieu.

A short-term opportunity

Invited by the Board of the Aboriginal Elders Village to manage their facility on 1 June, Resthaven staff take on new roles.

Aldinga House for carer support

In March, Aldinga House, a new day and overnight respite service, opened at 18 Halcyon Circuit, Aldinga Beach.

Innovative volunteer program recognised

During National Volunteers Week in May, at a reception at Government House, it was announced that Resthaven was the winner of the Innovative Volunteer Management Award.

Services expand down south

In April, a new outreach office for Resthaven Murray Bridge, Hills & Fleurieu Community Services opened at Victoria Street, Victor Harbor, alongside an accompanying respite cottage at 1–3 Newland Street, Victor Harbor. These offerings aimed to increase the services available for older people and their carers, providing high quality respite services in these picturesque seaside locations.

Introduction of the GST

The Goods and Services Tax (GST) was introduced by the Australian Federal Government on 1 July. The reform became the dominant issue for Resthaven finance staff.

New funding model commences

With the Royal Commission into Aged Care Quality and Safety complete, the government’s new funding model: Australian National Aged Care Classification (AN-ACC), commenced on 1 October.

Resthaven celebrates the International Year of Volunteers

With 2001 celebrated as the International Year of Volunteers, Resthaven reflected on how volunteers have always been at the heart of Resthaven.

‘Over and Above’ awards

On 4 November, an event was held to celebrate Resthaven employees nominated in the Aged and Community Services Australia (ACSA) ‘Over and Above’ awards. The event recognised staff who went ‘over and above’ in their service delivery. The event, which was contained to a small scale due to COVID-19 restrictions regarding public event sizes, provided a template for future staff recognition events.

Resthaven Northern Community Services established

With redevelopment at Resthaven Leabrook, Leabrook Therapy Services was relocated to Elizabeth, the first move into the northern suburbs for Resthaven Community Services.

Flood poses significant risk

In November, the Murray River posed a significant flood risk to the Riverland region, with 87 clients and nine staff members identified as at risk of becoming displaced. Two additional office outlets were sourced in Renmark and Loxton to allow service delivery to continue, as continual road closures for 88 days posed some challenges.

Expanding in the south

In light of successful applications for further places in Community Aged Care Packages, Resthaven established a physical presence in the outer southern suburbs

A substantial portfolio increase

The acquisition of twelve retirement villages (123 units) from ACH Group on 1 February increased Resthaven’s retirement living portfolio by 40%, to 408 units.

New home on the horizon

Resthaven began planning for their first new home in two decades and, by the early months of the year, had homed in on a parcel of newly released land at Craigmore

Rooftop solar project begins

As part of Resthaven’s environmental commitment, a plan was established to install solar panels at all residential and community services sites. This initiative was expected to achieve an estimated 9% reduction in carbon footprint.

A new strategic direction

Resthaven’s board adopted a new strategic plan in July, with new key areas of focus developed.

‘Team Talent’ on show

Resthaven’s inaugural ‘Team Talent Showcase’, held in May, was a unique professional development program for employees across all facets of the organisation. Held over eight weeks, a select group of aspiring leaders developed their management and problem-solving skills by undertaking a series of activities designed to replicate real life challenges in aged care. The program was ‘Highly Commended’ in the Future of Ageing Awards.

A national first

In the first of its kind in Australia, Resthaven Marion Therapy Services began offering a Parkinson's Clinic, held for half a day per month.

Redevelopment at Westbourne Park

The $46m major redevelopment of Resthaven Westbourne Park commenced with a ‘Turn the Turf’ ceremony on 16 June.

Recognising those who care

At this time, Resthaven developed programs that helped carers enjoy respite from their caring roles.

Staying at home success

In August, the Staying at Home in Regional South Australia program was launched, with government funding confirmed for three years. Designed to introduce respite, support and education to those caring for people living with dementia, the program offered free retreats to eligible participants.

Innovative work practices awarded

In April, Resthaven won the Department for Administrative and Information Services, Workplace Services, Augusta Zadow Award for work undertaken to develop an electric hi/lo bed. The initiative came after Resthaven identified ongoing injuries caused by the use of manual beds.

Recruitment a key focus

In August, a new recruitment system was launched. A new software program replaced the old system, which effectively reduced manual workload and recruitment costs, and improved both the candidate experience and quality of applicants.

Resthaven participates in the inaugural National UnitingCare pancake day

The inaugural National UnitingCare pancake day was held on 4 March, with Resthaven sites taken part in events and raising money for UnitingCare.

Regional workforce needs supported

Resthaven was the only South Australian organisation to receive, from the government, an approved Designated Area Migration Agreement (DAMA). The agreement enabled Resthaven to sponsor 50 registered nurses and 50 personal care assistants to support workforce needs in regional areas. The DAMA campaign received significant interest, with the process supported by the Australian Migrant Resource Centre to ensure all legislative requirements were met.

Community services achieves accreditation

Resthaven Community Services achieved its first voluntary external accreditation for three years in accordance with Quality Improvement Council Standards and HACC National Service Standards.

Philanthropy continues

To assist in developing a program of philanthropic engagement, Resthaven took up membership with Philanthropy Australia and the Fundraising Institute of Australia. From this point, Resthaven’s social investment was captured in the Resthaven ‘Future Fund’, where a percentage of annual surplus was allocated.

A new building in the north

At Resthaven Northern Therapy Services, the new purpose-built building adjacent to the Elizabeth Shopping Centre at Gillingham Road, Elizabeth, was officially opened in May 2003.

Technology updates

Wi-Fi and phone services were made available for residents at all residential aged care homes. An entertainment platform was also piloted and installed at two homes.

A change for Agedcare Alternatives

After occupation for more than 13 years, Agedcare Alternatives relocated from Fullarton Road to 237 Glen Osmond Road in December.

Demand drives growth

Resthaven was one of two providers nationally to trial the new ‘Community Aged Care Packages’.

Growth leads to expansion

With continual growth in the Murraylands and Fleurieu, Resthaven Murray Bridge, Hills & Fleurieu Community Services was separated into two sites: Resthaven Fleurieu Community Services, and Resthaven Murray Mallee Hills Community Services. The transition took place over six months from January, with all systems and processes in place ready for the new financial year.

Specialist staff and funding arrive

Increased demands of occupational health and safety, fire regulations and quality control necessitated more specialist staff appointments in the central head office. In June, Resthaven received once-off funding for improved fire safety.

Inaugural ‘Excellence Awards’

The Resthaven Excellence Awards, a new workforce recognition program to celebrate and reward employee and volunteer achievements, was held in March.

New office in Mount Gambier

With strong demand for home care services, Resthaven Limestone Coast Community Services’ Mount Gambier office relocated a new, larger office space in March.

Staff turnover continues to be a concern

With an average staff age of 45 years, Resthaven developed strategies to lower the age of its worker profile. Induction and orientation packages were developed and recruitment advertising was revamped. A Standard Business Sponsorship was approved by the Department of Immigration and Multicultural and Indigenous Affairs to assist with nurse recruitment for Resthaven.

Community Advisory Body

The first session for Resthaven’s new Consumer Advisory Body was held on 24 May at Head Office, with around 35 participants (past and present clients, residents, and representatives) coming together to discuss Resthaven’s services. Although Resthaven had convened Community Advisory Groups for many years, this new body was created to align with introduced government legislation.

Strategic implementation of new roles

As part of the strategic plan, Resthaven introduced the new position of Independent Living Unit (ILU) Coordinator based at Bellevue Heights, where there was the largest concentration of ILUs. The role proved to be very beneficial. A new role of Clinical Services Manager was also established.

Major redevelopment planned for Marion

In September, a building application was officially lodged regarding a major redevelopment of the Resthaven Marion campus, a site that encompasses all services in the one location. A consultant team engaged in detailed concept and design development, with a ‘masterplan’ presented to the Board before the application was lodged.

A new home in the north

Resthaven opened its first greenfield site in more than 20 years at Craigmore. The state-of-the-art residential aged care home was officially opened by Moderator of the Uniting Church, Rev. Dr Graham Humphris on 17 November.

Financial improvements

In his Annual Report address, Board President Geoffrey Bean AM wrote: “The financial management of Resthaven has developed greatly… we are much better prepared to deal with difficult times than we were a decade ago.”